Marble Botanics is not responsible for online ordered plants damaged by you, your pets, your kids, the weather, deer, your neighbor's grandma or anyone else. We will happily send a replacement plant for any significant shipping damage that occurs. Poor care such as over watering due to your own inexperience will not be rewarded with a refund. Do NOT for any reason mail your plant back to us.  If you don't know how to take care of your plant and you can't find significant information in the Articles page or the Product Description on our Website please email us at marblebotanics@gmail.com